Terms & Conditions

Terms & Conditions

Welcome to Craftshut – A Brand of Steel Glow Enterprises LLP

These Terms & Conditions govern your use of our website and purchase of products from our platform. By accessing or using our website, you agree to comply with these terms.

1. About Us

Craftshut is a furniture and home décor brand owned and operated by Steel Glow Enterprises LLP. We specialize in manufacturing and selling modern furniture products through online platforms and our official website.

2. Acceptance of Terms

By using our website, placing an order, or accessing any services provided by Craftshut, you agree to:

  • Follow these Terms & Conditions
  • Provide accurate information during purchase
  • Use the website lawfully and responsibly

If you do not agree with these terms, please do not use our services.

3. Product Information

We strive to provide accurate product descriptions, specifications, dimensions, and images. However:

  • Slight variations in colour, texture, finish, or wood grain may occur due to lighting, screen settings, or handcrafted manufacturing.
  • Product dimensions may have minor manual measurement variations.
  • Decorative items shown in images are for display purposes only unless specifically mentioned.

Craftshut reserves the right to update product information without prior notice.

4. Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR).
  • Prices may change without prior notice.
  • We reserve the right to cancel orders in case of pricing errors or technical issues.
  • Payments can be made through approved online payment methods and Cash on Delivery (if available).

5. Order Confirmation

After placing an order:

  • Customers will receive an order confirmation via email or SMS.
  • Acceptance of the order is subject to stock availability and verification.
  • Craftshut reserves the right to refuse or cancel any order at its discretion.

6. Shipping & Delivery

  • Delivery timelines may vary depending on location and logistics availability.
  • Delays caused by natural disasters, transportation issues, strikes, or unforeseen circumstances are beyond our control.
  • Customers must provide accurate delivery details to avoid failed deliveries.

7. Return, Refund & Replacement

All returns, refunds, and replacements are governed by our Return & Refund Policy.

Products eligible for return must meet the conditions mentioned in the policy available on our website.

8. Warranty Disclaimer

Unless specifically mentioned:

  • Products are sold without any extended warranty.
  • Normal wear and tear, misuse, improper assembly, or accidental damage are not covered.

9. User Responsibilities

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to website systems
  • Copy, reproduce, or misuse website content, product images, or branding without permission
  • Submit false or misleading information

10. Intellectual Property

All content on this website including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Brand identity
  • Designs

are the intellectual property of Craftshut and Steel Glow Enterprises and may not be copied or reused without written permission.

11. Limitation of Liability

Craftshut and Steel Glow Enterprises shall not be held liable for:

  • Indirect or incidental damages
  • Delivery delays caused by third-party logistics
  • Loss arising from misuse of products
  • Technical website interruptions or errors

Maximum liability shall be limited to the value of the purchased product.

12. Privacy Policy

Customer information collected during purchase is used only for order processing, support, and service improvement. We do not sell or share customer information with unauthorized third parties.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Rajasthan, India.

14. Changes to Terms

Craftshut reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.

15. Contact Information

For any queries regarding these Terms & Conditions, contact:

Craftshut – A Brand of Steel Glow Enterprises
Email: Craftshut@steelglow.in
Business Hours: Monday to Saturday, 09:00 AM – 6:00 PM