Shipping Policy

Shipping Policy

Welcome to Craftshut (A Brand of Steel Glow Enterprises LLP)
we are committed to delivering your furniture products safely and efficiently across India. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are usually processed within 1–3 business days.
  • Customized or made-to-order products may require additional processing time.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Timeline

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Locations: 7–14 business days

Delivery timelines may vary depending on:

  • Product availability
  • Delivery location
  • Weather conditions
  • Logistics partner operations

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping may be available on selected products or promotional offers.
  • Additional charges may apply for remote or special delivery locations.

4. Delivery Partners

Craftshut works with trusted third-party logistics and courier partners to ensure safe product delivery.

Delivery availability may vary depending on pin code service ability.

5. Tracking Information

Once the order is shipped:

  • Customers will receive shipment tracking details via email, SMS, or WhatsApp.
  • Tracking updates may take up to 24 hours to reflect after dispatch.

6. Delivery Guidelines

At the time of delivery:

  • Please inspect the package carefully before accepting it.
  • If the packaging appears damaged or tampered with, kindly capture photos/videos immediately.
  • Report any transit damage within 24 hours of delivery.

Failure to report damages within the specified time may affect claim eligibility.

7. Delayed Deliveries

While we aim to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • High order volumes
  • Unforeseen operational issues

Craftshut (A Brand of Steel Glow Enterprises) shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond reasonable control.

8. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Unreachable customer
  • Refusal to accept delivery

Additional shipping or re-delivery charges may apply.

Customers are requested to provide accurate contact and address details during checkout.

9. Installation & Assembly

Most furniture products are delivered in DIY (Do-It-Yourself) condition with basic assembly instructions.

Assembly services may be available for selected products and locations only.

10. International Shipping

Currently, Craftshut primarily ships within India.
For international shipping inquiries, customers may contact our support team directly.

11. Contact Us

For shipping-related queries or support:

Craftshut – A Brand of Steel Glow Enterprises
Email: craftshut@steelglow.in
Working Hours: Monday to Saturday, 09:00 AM – 6:00 PM