Privacy Policy
Privacy Policy
Welcome to Craftshut (A Brand of Steel Glow Enterprises LLP).
Your privacy is important to us. This Privacy Policy explains how Craftshut collect, use, protect, and manage your personal information when you use our website or purchase our products.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following information from customers:
Personal Information
- Name
- Phone number
- Email address
- Shipping & billing address
- Payment details (processed securely through payment gateways)
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Customer support and service
- Order updates and communication
- Improving website functionality and user experience
- Marketing and promotional communication (only where permitted)
- Fraud prevention and security verification
3. Payment Security
- We do not store complete debit/credit card information on our servers.
- Payments are processed through secure third-party payment gateways.
- We take reasonable security measures to protect customer information.
4. Sharing of Information
Craftshut do not sell, rent, or trade customer personal information to unauthorized third parties.
Information may be shared only with:
- Delivery and logistics partners
- Payment gateway providers
- Government or legal authorities when required by law
- Service providers assisting in website operations
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve browsing experience
- Analyse website traffic
- Remember customer preferences
- Enhance website performance
Users may disable cookies through browser settings, though some website features may not function properly.
6. Data Protection
We implement reasonable technical and organizational measures to protect customer data against:
- Unauthorized access
- Data misuse
- Loss or theft
- Alteration or disclosure
However, no online transmission or storage system can be guaranteed 100% secure.
7. Customer Rights
Customers may request:
- Access to their personal information
- Correction of inaccurate data
- Deletion of personal information (subject to legal obligations)
Requests can be made by contacting our support team.
8. Third-Party Links
Our website may contain links to third-party websites or services. Craftshut is not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of third-party platforms separately.
9. Children's Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Policy Updates
Craftshut reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
11. Consent
By using our website and services, you consent to the collection and use of information as described in this Privacy Policy.
12. Contact Information
For any questions regarding this Privacy Policy or customer data:
Craftshut – A Brand of Steel Glow Enterprises LLP
Email: craftshut@steelglow.in
Working Hours: Monday to Saturday, 09:00 AM – 6:00 PM
Privacy Policy
Welcome to Craftshut (A Brand of Steel Glow Enterprises LLP).
Your privacy is important to us. This Privacy Policy explains how Craftshut (A Brand of Steel Glow Enterprises LLP) collect, use, protect, and manage your personal information when you use our website or purchase our products.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following information from customers:
Personal Information
- Name
- Phone number
- Email address
- Shipping & billing address
- Payment details (processed securely through payment gateways)
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Customer support and service
- Order updates and communication
- Improving website functionality and user experience
- Marketing and promotional communication (only where permitted)
- Fraud prevention and security verification
3. Payment Security
- We do not store complete debit/credit card information on our servers.
- Payments are processed through secure third-party payment gateways.
- We take reasonable security measures to protect customer information.
4. Sharing of Information
Craftshut do not sell, rent, or trade customer personal information to unauthorized third parties.
Information may be shared only with:
- Delivery and logistics partners
- Payment gateway providers
- Government or legal authorities when required by law
- Service providers assisting in website operations
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve browsing experience
- Analyse website traffic
- Remember customer preferences
- Enhance website performance
Users may disable cookies through browser settings, though some website features may not function properly.
6. Data Protection
We implement reasonable technical and organizational measures to protect customer data against:
- Unauthorized access
- Data misuse
- Loss or theft
- Alteration or disclosure
However, no online transmission or storage system can be guaranteed 100% secure.
7. Customer Rights
Customers may request:
- Access to their personal information
- Correction of inaccurate data
- Deletion of personal information (subject to legal obligations)
Requests can be made by contacting our support team.
8. Third-Party Links
Our website may contain links to third-party websites or services. Craftshut is not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of third-party platforms separately.
9. Children's Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Policy Updates
Craftshut reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
11. Consent
By using our website and services, you consent to the collection and use of information as described in this Privacy Policy.
12. Contact Information
For any questions regarding this Privacy Policy or customer data:
Craftshut – A Brand of Steel Glow Enterprises LLP
Email: craftshut@steelglow.in
Working Hours: Monday to Saturday, 09:00 AM – 6:00 PM
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