1. How Do I Place an Order?

  • You can place an order directly through our website by selecting the product you want, choosing quantity and specifications, and completing the checkout process with your preferred payment method.

  • After successful payment, you will receive an order confirmation via email or SMS.

2. What Are the Delivery Timelines?

  • Delivery timelines vary depending on the product type and your location.

  • Estimated delivery dates are shown on the product page or during checkout.

  • You will also receive tracking updates via email/SMS once your order is shipped.

3. Can I Track My Order?

  • Yes, once your order has been shipped, we will provide a tracking number via email or SMS.

  • You can use this number to track the status of your delivery.

4. What Is Your Return & Exchange Policy?

  • If you are not satisfied with your purchase, contact our support team within a specified return window (as per product policy) with your order details.

  • Returned items must be unused and in original packaging to be eligible.

  • For eligibility details and refund timelines, please refer to our Return & Refund Policy page.

5. How Can I Contact CraftsHut Support?

  • You can reach our customer support team for help with orders, returns, or any product queries.

  • Visit our Help Center or contact us via:

6. What Payment Options Are Available?

We support multiple secure payment methods:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (if available at your location)

7. Is My Personal Information Secure?

  • Yes. CraftsHut uses secure systems to collect and store your personal information.

  • We ensure that all data is protected and processed according to our Privacy Policy.

8. What Should I Do if My Product Arrives Damaged?

  • In the rare event that your order arrives damaged, please contact customer support immediately with photos and order details.

  • Our team will assist you with the return or replacement process according to our Return & Refund Policy.

9. Can I Cancel My Order?

  • Order cancellation is possible before the product is shipped.

  • After shipment, cancellation may not be feasible, but you may initiate a return once the product is delivered.

  • For cancellation procedures, reach out to our support team as soon as possible.

10. How Do I Raise a Complaint or Give Feedback?

  • Visit our Help Center and submit a ticket with your concern.

  • Enter your contact and order details so our support team can respond promptly.

11. Do You Deliver Across India?

  • Yes — CraftsHut delivers to most cities and regions across India.

  • Delivery service areas and timeframes depend on product availability and logistics.